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The health and safety of our clients and staff is our first priority. We've kept a close watch on emerging federal, state and professional guidelines around COVID-19 to keep our clients and staff safe and we're taking every measure to meet and exceed them. And so, we've had to make a few temporary changes to how we do things.
For now, all appointments are prepaid and need to be made by phone or by REQUESTING a service and time via the calendar below. We have loved offering our clients the convenience of instant scheduling online, but alas, new circumstances require more intelligence than our robot friend can offer. Please call us 603-352-0734 or use the request tool below.
Our new hours are
Monday & Tuesday: 8:30AM to 4:00PM
Wednesday - Friday: 8:30AM to 9:00PM
Saturday: 9:00AM to 5:00PM
Sunday: 11:00AM to 5:00PM
Use the calendar below to request single appointments and we'll get back to you ASAP.
Pre-Appointment Screening Questions: State guidelines mandate that we must conduct a health screening remotely for every client before every massage. We’ll send a link to the questions with your reminder email and text the day before your appointment. We can't proceed with your massage without this form so please be on the lookout.
Remain in your car (or outside) when you arrive, and we will call your cell phone when your appointment is ready. The state mandates this for proper social distancing. Deep Roots is known to run on time, however, simultaneous appointments may have to be staggered a few minutes apart to see everyone through separately. If you are on a really tight schedule and need your appointment to begin on the dot, please let us know and plan to arrive early.
Masks must be worn in our building at all times. You can bring your own or we’ll give you one for free at the door. Clients will be shown how to remove the mask when their face is down in the cradle cushion only. But, seriously, that’s it. No mask, no massage, no exceptions.
We are only offering appointment massages of 60 minutes or more at this time. If you are a member with a bi-monthly 30- or 45-minute massage plan, we’ll need to combine your credits to a full hour minimum. Gift certificates can be added to and combined. Please call our guest service team to see what we can do.
Prenatal massage is back! In an abundance of caution around the cardiovascular effects of COVID-19, we decided to curtail prenatal massage for awhile to wait for more information. We are now offering this highly valued service to expecting moms who have read and agree to our informed consent and fill out a prenatal health screen.
Couples massage and massage for minors are temporarily suspended. Ugh, we know! One client and one therapist per room is the policy for now. Couples can still get massages, just not in the same room. Absence is supposed to make the heart grow fonder after all! If a client needs an assistant, that’s okay, but the assistant will need to wait outside the building during the massage.
Here are a few of the other changes we’ve made to keep you safe:
- Increased the time between appointments to 30 minutes to allow for thorough cleaning.
- Our therapists wear scrubs and masks and change both between appointments.
- Placed military grade HEPA air filters in every room.
- Installed all hands-free water faucets and soap dispensers, a second large washer and dryer, and a third hand-washing station.
- Set up a station at our entry with a touchless temperature check for all clients and staff, hand sanitizer and free masks.
- Reduced our number of treatment rooms to make room for new equipment and ensure no more than 10 people in the building at any one time
- Removed all magazines, soft chairs, and merchandise. Let us know about any product you’d like to buy and we’ll have it waiting for you.
We’re grateful to do the work we love for the amazing community that we serve and can’t wait to get back to it. See you soon!