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The health and safety of our clients and staff is our first priority. We've kept a close watch on emerging federal, state and professional guidelines around COVID-19 to keep our clients and staff safe and we're taking every measure to meet and exceed them. And so, we've had to make a few temporary changes to how we do things.

Scheduling

For now, all appointments are prepaid and need to be made by phone. We have loved offering our clients the convenience of scheduling online, but alas, new circumstances require more nuance and intelligence than our robot friend can offer. Please call us 603-352-0734 to make your appointment.

Our new hours are Tuesday and Wednesday 8:30AM-4:00PM, Thursday and Friday 11:00AM-7:00PM and Saturday 9:00AM-5:00PM.

Services

We are only offering appointment lengths of 60 minutes or more at this time. If you are a member with a bi-monthly 30- or 45-minute massage plan, we’ll need to combine your credits to a full hour minimum. Gift certificates can be added to and combined. Please call our guest service team to see what we can do.

Couples massage and massage for minors are temporarily suspended. Ugh, we know! One client and one therapist per room is the policy for now. Couples can still get massages, just not in the same room. Absence is supposed to make the heart grow fonder after all! If a client needs an assistant, that’s okay, but the assistant will need to wait outside the building during the massage.

Prenatal massage is temporarily suspended. Don’t worry. According to the CDC, “Based on what we know about COVID-19, we believe pregnant people appear to have the same risk of COVID-19 as adults who are not pregnant. However, much remains unknown.” Deep Roots is watching the emerging data about the cardiovascular effects of COVID-19 and plan to continue this service when we have more information.

Your Visit

Pre-Appointment Screening Questions: State guidelines mandate that we must conduct a health screening remotely for every client before every massage. We’ll send a link to the questions with your reminder email and text the day before your appointment. We can't proceed with your massage without this form so please be on the lookout.

Remain in your car (or outside) when you arrive, and we will call your cell phone when your appointment is ready. The state mandates this for proper social distancing. Deep Roots is known to run on time, however, simultaneous appointments may have to be staggered a few minutes apart to see everyone through separately. If you are on a really tight schedule and need your appointment to begin on the dot, please let us know and plan to arrive early.

Masks must be worn in our building at all times. You can bring your own or we’ll give you one for free at the door. Clients will be shown how to remove the mask when their face is down in the cradle cushion only. But, seriously, that’s it. No mask, no massage, no exceptions.

Here are a few of the other changes we’ve made to keep you safe:

  • Increased the time between appointments to 30 minutes to allow for thorough cleaning.
  • Our therapists wear scrubs and masks and change both between appointments.
  • Placed military grade HEPA air filters in every room.
  • Installed all hands-free water faucets and soap dispensers, a second large washer and dryer, and a third hand-washing station.
  • Set up a station at our entry with a touchless temperature check for all clients and staff, hand sanitizer and free masks.
  • Reduced our number of treatment rooms to make room for new equipment and ensure no more than 10 people in the building at any one time
  • Removed all magazines, soft chairs, and merchandise. Let us know about any product you’d like to buy and we’ll have it waiting for you.

We’re grateful to do the work we love for the amazing community that we serve and can’t wait to get back to it. See you soon!